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Honeywell UX Design Internship

During my internship at Honeywell, I worked as a UX design intern in the Honeywell Building Technologies team with my manager Bill Hughey, my mentor Jae Lee, a handful of engineers, and some PM folks. Designing an IoT platform, the HBT team at Honeywell is responsible for the clients from airports to hospitals to schools, to drive connectivity, productivity, and security for everyone in them.
  • 9-week internship in June 2020

Project Goal

I was assigned to a new project called Visitor Management, the goal for it is simple: do as best as we can as a company to make the building safer. We are doing that by connecting the employees, visitors, and the admins in the system seamlessly so that everyone can get their jobs done.

Problem Statement
Employee 

As an employee, I need to register my guest, so that I have complied with the access policy.

Visitor  

As a guest, I need to follow the check-in process, so that I am permitted to access the building.

Admin  

As an admin, I need to set up all of the kiosks, so that the guest can access the building smoothly.

STAGE ONE  

PROVE OF CONCEPT

The time that I joined the team was when the product was under a POC stage. The concept already had a basic workflow and wireframes, so my initial task was to apply the visual design from the existing design system and turn it into a clickable prototype, so that the team could present it to the clients before investing resources into development.

Kiosk design for employee and visitor

Desktop design for admin

My impact on POC

The feedback from the product owner was that the design and the prototype were working effectively when presenting to the clients, so the team could move forward to the next step and build a plan for MVO!

STAGE TWO

MINIMUM VIABLE OFFER 

I was involved in several workshops with my manager, the product owners, and several engineers for planning the features of the MVO. We went through the discussions about the user's pain points, the ideal outcomes, and the dependencies to reach the goals. Those workshops made me realized how complicated it is to build a workable product from an engineering perspective. Also, we came up with an ideal user journey map, which is the base when moving to the design phase.

 

The journey starts with sending the invitation process from the employee to the guest, and once the guest receives the invite he would open a link to complete the pre-registration process. When the process is done, he would receive a QR code for identification, which would need to show for scanning on the Kiosk upon arrival. After checking in on the Kiosk, the system would push the notification to inform the employee. At the end of the visit, the guest would also have to check out on the Kiosk. Meanwhile, the admin can monitor the visits on his dashboard to make sure the building is safe.

In the workshop, we prioritized what features are necessary for MVO by asking ourselves these questions: “Is it needed to complete the task of inviting someone to the facility?” “Is it needed to support tracking who visited?” “Do we have the functionality in another app?” “How difficult is it to build the feature?” “How valuable is the feature for the MVO?” After clarifying the features, the team moved on to the design phase.

My first step in the design phase was to generate a flow chart instead of designing the screens directly, this step can help me to clarify the structure of the app and the hierarchy among different features.

Invitation system (Employee)

Registration form (Guest)

Kiosk system (Guest)

Control dashboard (Admin)

After structuring the flow charts, I started designing the wireframes. Once the wires are done, I presented it to the team and gained feedback for iteration. I’ve found that the purpose of reviewing the wireframes is not only about reviewing the design skills, the main point is to lead the team to have a more detailed discussion of the product and help the team to reach alignment.

Invitation system (Employee)

Control dashboard (Admin)

Kiosk system (Guest)

DESIGN HIGHLIGHTS

So, the followings are 3 design highlights of this project:

1. Design across multiple platforms for different end-users but a consistent experience is needed.

This project involves 3 types of end-users: employees, guests, and admins of the building. The platform for each of them is also different. The employees would use the mobile application to send out the invitations; the guest would use Kiosk to check-in while arriving at the building; the admin uses desktop for his daily works. The design challenge was that I needed to make all of the platforms look like the same product by following the design guideline of Honeywell’s design system.

2. It’s COVID-19 situation! Minimizing the chance of touching on the Kiosk screen is a priority.

Considering the COVID-19 pandemic, people would not want to touch a screen that has been touched by several people in a day to reduce the chance of spreading the virus. Therefore, when I was designing for Kiosk, I removed most of the tapping gesture, the system would process automatically without the user touching it.

3. Simplify the tasks to make the admin’s jobs easier.

The admin’s task is heavy, including setting up kiosks, editing registration forms, and monitoring the visits, therefore, the workflows should be intuitive to decrease the cognitive load. I fulfilled the goal by maintaining design consistency among different screens. The consistency includes similar layouts and interactions, so that the admins can focus on executing the tasks and not learning how the product UI works every time they switch the context.

My impact on MVO

This is an ongoing project, the time when my internship was over the product hasn’t reached the development stage yet. However, I'm honored that my design has adopted as the new product initiative and picked up by the full-time product team for further development.

See what my my manager and mentor say about me 👀

"April Joined us in the summer of 2020 for an internship on our User Experience team. Joining in the middle of the pandemic she proved her ability to adapt and learn immediately. Dedicated and supremely coachable she was able to produce concepts for an emerging product that has resulted in a new product for the organization. I am confident that April will create value with any organization focused on delivering for the user."

- Bill Hughey, Global UX design director at Honeywell

"I had the pleasure of working with and mentoring April during her summer internship at Honeywell. April is a self-motivated, efficient, and creative designer with a strong passion for learning. She brought both quality and critical thinking to her work that far exceeded my expectations of an intern or entry-level designer. A superpower that April has is that she seeks and gives thoughtful feedback, which will be valuable to any team. I highly recommend April and would not hesitate to work with her again."

- Jae Lee, Former Sr. UX designer at Honeywell

© April Chen